Client details anonymized. Figures are from a representative engagement; your free consultation includes projections specific to your workflows.
The problem
A Texas freight brokerage with 40 staff was drowning in "where is my shipment" calls — over 250 a week. Dispatchers spent afternoons chasing carriers for PODs, and billing was held up days waiting on paperwork.
What we deployed
- Shipment Tracking Agent — consolidated carrier feeds and answered customer status questions automatically by email and SMS
- Proof-of-Delivery Processing Agent — captured and validated PODs, releasing invoices the same day
- One n8n workflow syncing everything to their TMS
Results after 90 days
- 60% reduction in dispatcher admin time
- Status calls down from 250+ to under 40 per week
- Invoicing 3 days faster on average — measurable cash-flow gain