How an online retailer answered 78% of tickets instantly — and recovered lost carts
A support agent plus cart-recovery flows lifted after-hours revenue for a two-store e-commerce brand.
Category: Case study
How a 40-person logistics company cut dispatch admin by 60%
Shipment tracking and proof-of-delivery agents removed 250+ weekly status calls for a Texas freight brokerage.
How an accounting firm processed 4x the invoices without hiring
Invoice processing and reconciliation agents let a 12-person practice absorb a client surge with the same team.
Quality monitoring across 100% of support interactions
Every interaction was reviewed for quality rather than a 2% manual sample.
Multilingual support across 12 languages with one team
Real-time translation let a single support team serve customers in their own language.
Proactive support that prevented 4,200 tickets a quarter
Detecting problems in product telemetry allowed outreach before customers noticed the issue.
Support knowledge base that maintains itself
Documentation gaps were identified from real ticket patterns and drafted for review continuously.
Resolving 68% of support tickets without a human agent
Tier-1 support was automated end to end, with clear escalation boundaries.
Onboarding completion rate lifted to 97%
Onboarding task coordination across systems and stakeholders removed the gaps new starters fell through.
Predicting attrition 4 months ahead across 3,200 employees
Attrition risk modelling let managers intervene while retention was still possible.