Employee query resolution across 6,000 staff
HR policy questions were answered instantly, cutting HR service desk volume dramatically.
Category: Case study
Interview scheduling reduced from 4 days to 20 minutes
Coordination across candidate and panel availability was automated end to end.
Screening 8,000 applications a month without adding recruiters
Structured application screening against role criteria freed recruiters for candidate conversations.
Newsroom research support that cut fact-checking time 61%
Source retrieval and verification support accelerated editorial fact-checking without replacing editorial judgement.
Rights and royalty reconciliation across 14,000 contracts
Contract terms were extracted and matched against usage data, ending manual royalty reconciliation.
Audience churn prediction that retained 12,000 subscribers
Early churn signals triggered targeted retention before subscribers cancelled.
Subtitling and localisation throughput up 4x
Transcription and translation workflows accelerated localisation across multiple languages.
Content metadata tagging across a 90,000-asset archive
An unsearchable media archive was tagged and indexed, unlocking licensing and reuse revenue.
Social listening across 40,000 mentions a month
Brand mentions were monitored, classified and routed automatically across social and review platforms.
SEO content operations scaled to 60 pages a month
Research, briefing and drafting workflows let a content team publish at far greater volume without quality loss.