Multilingual guest support without multilingual staffing
Guest communication in 14 languages improved international guest experience at properties with English-only teams.
Category: Hospitality & Tourism
Agents for reservations, guest service and revenue management.
Managing reviews across 4 properties and 6 platforms
Automated review responses and sentiment tracking protected ratings and surfaced recurring service issues quickly.
Filling 24% more off-peak rooms with demand-based offers
Personalised offers to past guests during low-occupancy windows lifted revenue without discounting peak inventory.
Automating group booking quotes for a conference venue
Enquiry-to-quote time dropped from days to under an hour, converting more corporate group bookings.
Handling 83% of guest enquiries before they reach the front desk
A guest service agent answered booking, amenity and local questions across channels, freeing staff for in-person hospitality.