Reducing renewal lapse rates with predictive outreach
At-risk renewals were identified early and matched with the right retention approach, lifting retention meaningfully.
Category: Insurance
Agents for claims intake, underwriting support and policy servicing.
Automating policy servicing across 120,000 policyholders
Routine policy changes and questions were handled without agents, cutting service costs and wait times.
Underwriting support that halved quote turnaround
Risk data gathering and document analysis were automated, letting underwriters price more submissions per day.
Detecting claims fraud patterns worth $1.8M annually
Anomaly detection across claim histories surfaced organised fraud patterns invisible in individual claim review.
Cutting claims intake time from 40 minutes to 6
First-notice-of-loss was captured from calls, emails and web forms into structured claims automatically.