Personalising plan recommendations at 400,000 subscriber scale
Usage-based plan recommendations reduced bill shock complaints and increased voluntary upgrades.
Category: Telecommunications
Agents for network ops, churn prevention and customer care.
Cutting field engineer wasted visits by 44%
Better diagnosis before dispatch and smarter scheduling reduced no-fault-found visits across a field engineering team.
Automating tier-1 telecom support across voice and chat
Routine billing, plan and connectivity queries were resolved without agents, cutting queue times at peak.
Predicting network faults before customers report them
Telemetry analysis identified degrading network segments early, allowing proactive maintenance and customer notification.
Reducing churn by 23% with early-warning propensity scoring
Behavioural signals identified at-risk subscribers weeks before cancellation, enabling targeted retention offers.