Quality monitoring across 100% of support interactions
Every interaction was reviewed for quality rather than a 2% manual sample.
Category: Customer Support
Agents for triage, resolution, summarisation and self-service.
Multilingual support across 12 languages with one team
Real-time translation let a single support team serve customers in their own language.
Proactive support that prevented 4,200 tickets a quarter
Detecting problems in product telemetry allowed outreach before customers noticed the issue.
Support knowledge base that maintains itself
Documentation gaps were identified from real ticket patterns and drafted for review continuously.
Resolving 68% of support tickets without a human agent
Tier-1 support was automated end to end, with clear escalation boundaries.