Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
A product company with recurring configuration-related support volume waited for customers to report problems. Configuration errors caused failures weeks after setup, by which point the customer was frustrated and the cause was hard to trace.
What Omnifys deployed
- Telemetry monitoring for known failure and misconfiguration patterns
- Proactive outreach before customer impact
- Guided self-correction where the customer can fix it
- Pattern reporting to product engineering
Agents used: Predictive Maintenance Agent, Service Notification Agent, Knowledge Insights Agent.
Results
- 4,200 — tickets prevented per quarter
- 61% — of issues resolved before customer awareness
- 17 — product defects prioritised from pattern data
- 22% — improvement in customer satisfaction
Why it worked
Customers consistently rated proactive contact about a problem higher than fast resolution of one they had to report themselves.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.