Preventing stockouts on bestsellers during promotions
Promo-aware demand forecasting kept top SKUs in stock through campaign peaks, protecting campaign ROI.
Category: E-commerce
Agents for WISMO, returns, cart recovery and merchandising.
Personalised merchandising that lifted AOV by 19%
Session-based recommendations across site, email and chat increased basket size without heavier discounting.
Automating returns end to end and cutting processing cost 44%
Policy-aware returns handling generated labels, tracked status and offered exchanges without agent involvement.
Handling peak-season support volume without seasonal hires
An always-on support agent absorbed a 5x seasonal spike, maintaining response times through the busiest trading period.
Recovering $1.2M in abandoned carts across three storefronts
Behaviour-triggered recovery conversations across email, SMS and WhatsApp lifted recovered revenue without blanket discounting.