Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
An online retailer with a 5x November–December spike hired and trained 20 seasonal agents each year. Training took three weeks, quality was inconsistent, and response times still slipped to 12 hours at peak.
What Omnifys deployed
- Order status, returns and product questions handled instantly at any volume
- Catalogue-grounded answers with no seasonal training required
- Complex cases escalated to the permanent team with context
- Volume and theme reporting through the peak
Agents used: 24/7 Customer Support Agent, Order Tracking Agent, Returns & Refunds Agent.
Results
- 0 — seasonal agents hired
- Under 2 minutes — response time maintained at 5x volume
- $94K — saved in seasonal recruitment and training
- 4.6/5 — CSAT sustained through peak
Why it worked
Seasonal hiring was expensive and quality was never consistent. The permanent team handled escalations while the agent absorbed the volume.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.