Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
A fashion e-commerce retailer with a 28% return rate processed returns manually. Agents checked eligibility against policy, generated labels, then fielded status chase emails. Returns cost more to process than many items were worth.
What Omnifys deployed
- Policy-aware eligibility checks at the point of request
- Instant label generation and tracking
- Proactive refund status updates
- Exchange and store-credit offered before refund
Agents used: Returns & Refunds Agent, Order Tracking Agent, Next Best Offer Agent.
Results
- 44% — reduction in returns processing cost
- 21% — of refunds converted to exchange or credit
- Instant — label generation, down from 2 days
- 67% — fewer return status enquiries
Why it worked
Offering an exchange before a refund recovered a fifth of the value — something no agent had time to do consistently by hand.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.