Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
A telecoms operator dispatching 1,400 field visits monthly sent engineers to faults that turned out to be resolvable remotely or required different skills or parts. No-fault-found visits ran at 27%, each costing a half-day of engineer capacity.
What Omnifys deployed
- Remote diagnosis attempted before any dispatch
- Skills, parts and travel matched to the confirmed fault type
- Nearby work bundled into the same trip
- Real-time reassignment when jobs overrun
Agents used: Smart Assignment Assistant, Predictive Scheduling & Routing Agent, Nearby Work Recommendation Agent.
Results
- 44% — reduction in wasted visits
- 27% to 15% — no-fault-found rate
- 19% — more jobs completed per engineer per day
- $680K — annual capacity value recovered
Why it worked
A third of the gain came from simply attempting remote diagnosis first — many faults never needed a visit at all.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.