Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
A general insurer receiving 3,000 claims a month had handlers transcribing first-notice-of-loss from phone calls into claim systems, then chasing missing details by email. Intake averaged 40 minutes and customers repeated their story at every handoff.
What Omnifys deployed
- Structured claim creation from calls, emails and web submissions
- Key detail extraction with missing-information prompts at the point of contact
- Attached document and photo analysis in real time
- Automatic routing by claim type and complexity
Agents used: Service Request Creation Agent, Service Request Triage Agent, Report Generation Agent.
Results
- 6 minutes — average intake, down from 40
- 73% — of claims complete at first contact
- 0 — repeated customer statements at handoff
- 2.8x — handler capacity for complex claims
Why it worked
Customers judge insurers on the claim experience. Removing the repetition at intake improved satisfaction more than any speed gain.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.