Client details anonymized. Figures are from a representative engagement; your free consultation includes projections specific to your workflows.
The problem
A two-store online retailer was losing evening and weekend customers: support only worked business hours, and abandoned carts went out with one generic email blast.
What we deployed
- 24/7 Customer Support Agent — order status, returns and product questions across chat and email, with human handoff rules
- Abandoned Cart Recovery Agent — personalized, well-timed sequences instead of the blast
Results after 90 days
- 78% of tickets resolved instantly, around the clock
- 11% of abandoned carts recovered (up from 3%)
- First-response time from 9 hours to under 1 minute