Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
An HR shared service team supporting 6,000 employees answered the same questions about leave, benefits and policy repeatedly. Complex casework was delayed because the team was fielding routine queries, and employees waited two days for a policy answer.
What Omnifys deployed
- Policy questions answered from approved HR documentation
- Personalised answers using the employee record where relevant
- Escalation to an HR partner for anything discretionary
- Query theme reporting to identify unclear policies
Agents used: Self-Service Q&A Agent, Knowledge Answer Generation Agent, Knowledge Insights Agent.
Results
- 71% — of employee queries resolved instantly
- 2 days to instant — policy answer time
- 2.6x — HR partner time available for casework
- 7 — policies rewritten after query theme analysis
Why it worked
Anything discretionary went to an HR partner. The agent answered documented policy questions and knew precisely where documentation ended.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.