Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
A consumer brand with high social volume monitored social mentions manually during business hours. Sentiment shifts were noticed days late, review responses were inconsistent, and genuine service issues sat unanswered in public.
What Omnifys deployed
- Continuous monitoring across social and review platforms
- Sentiment and intent classification on every mention
- Service issues routed to support automatically
- Escalation alerts on sentiment shifts against baseline
Agents used: Social Listening Agent, Sentiment Analysis Agent, Service Request Triage Agent.
Results
- 40,000 — mentions processed monthly
- 24/7 — coverage, previously business hours only
- 3.2 hours — average response to public service issues, down from 2 days
- 2 — sentiment shifts caught within hours of onset
Why it worked
Public service issues left unanswered do more damage than the original problem. Routing them to support within hours was the biggest win.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.