Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
A CRO managing trials across 40 investigator sites had study coordinators fielding repetitive protocol questions by email, often taking days to respond. Sites deviated from protocol occasionally simply because an answer arrived too late.
What Omnifys deployed
- 24/7 protocol question answering grounded in study documents
- Escalation to the medical monitor for judgement calls
- Query themes reported to identify unclear protocol sections
- Full audit trail on every answer given
Agents used: Self-Service Q&A Agent, Knowledge Answer Generation Agent, Knowledge Insights Agent.
Results
- Instant — protocol answers, down from 2 days
- 58% — reduction in coordinator query load
- 4 — ambiguous protocol sections identified and clarified
- 31% — reduction in protocol deviations
Why it worked
The theme analysis was the unexpected value — it showed which protocol sections were being misread consistently across sites.
Explore this for your business
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