Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
A pharmaceutical company processing 14,000 safety cases a year faced rising case volumes against fixed regulatory reporting deadlines. Case intake and MedDRA coding were manual, and the team was missing expedited reporting windows during volume spikes.
What Omnifys deployed
- Structured case creation from intake sources including narrative text
- Coding suggestions with evidence and confidence scoring
- Duplicate case detection across channels
- Priority routing for expedited reporting cases
Agents used: Service Request Creation Agent, Service Request Triage Agent, Smart Request Matching Agent.
Results
- 3x — case processing throughput
- 100% — expedited reporting deadlines met
- 1,100 — duplicate cases identified annually
- Full — audit trail on every coding decision
Why it worked
Every case remained subject to qualified review. Automation handled intake, coding suggestions and duplicate detection — never the safety assessment.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.