Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
A regional network operator serving 180,000 premises discovered faults through customer complaints. By the time a pattern was recognised, hundreds of customers were affected and social media sentiment had already turned.
What Omnifys deployed
- Continuous telemetry analysis across network segments
- Degradation prediction ahead of customer-visible failure
- Proactive maintenance work orders with crew scheduling
- Affected-customer notification before they call
Agents used: Real-Time Prediction Agent, Fleet Maintenance Alert Agent, Service Notification Agent.
Results
- 64% — of faults addressed before customer reports
- 41% — reduction in fault-related contact volume
- 3.2 hours — average early detection window
- Proactive — notification to affected customers
Why it worked
Telling customers about an outage before they notice it changes the conversation entirely — from complaint to appreciation.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.