Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
An IT services provider with 12,000 resolved tickets a year had a knowledge base nobody trusted because it was three years stale. Engineers solved the same problems repeatedly, and writing articles always lost to billable work.
What Omnifys deployed
- Draft articles generated from resolved tickets
- Product tags and audience groups suggested automatically
- Engineer review before publication
- Duplicate and conflicting content flagged
Agents used: Knowledge Authoring Assistant, Knowledge Insights Agent, Service Request Summary Agent.
Results
- 340 — articles published in six months, up from 12
- 44% — reduction in repeat-issue tickets
- 15 minutes — average article review time
- 0 — billable hours diverted to writing
Why it worked
Engineers never had to write from scratch — only to check. That reduced the task from an hour to fifteen minutes and it finally happened.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.