Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
A third-party logistics provider serving 90 retail clients fielded thousands of “where is my order” calls monthly. Tracking lived across seven carrier portals, agents checked each manually, and customers only learned about delays when they chased.
What Omnifys deployed
- Carrier tracking consolidated into a single view
- Proactive delay notifications before the customer asks
- Delivery date predictions based on actual carrier performance
- Self-service tracking across chat, SMS and email
Agents used: Order Tracking Agent, Delivery Exception Agent, Service Notification Agent.
Results
- 74% — reduction in WISMO contacts
- Proactive — notification on 100% of delays
- 7 — carrier portals consolidated into one
- 4.5/5 — customer satisfaction on delivery communication
Why it worked
Customers accept delays far better when told in advance. Most of the call volume was anxiety, not complaint.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.