Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
A regional logistics firm running 38 vehicles planned routes on a whiteboard each morning. Two dispatchers spent three hours daily assigning jobs, and any exception — breakdown, traffic, failed delivery — meant replanning by phone across the whole fleet.
What Omnifys deployed
- Automated route planning against time windows and vehicle capacity
- Real-time reassignment when exceptions occur
- Driver notifications pushed without dispatcher involvement
- Customer ETA updates issued automatically
Agents used: Driver Dispatch Agent, Route Optimization Agent, Delivery Exception Agent.
Results
- 60% — reduction in dispatch admin time
- 17% — more deliveries per vehicle per day
- 4,200 km — monthly fleet distance saved
- Real-time — replanning on exceptions, previously 40 minutes of calls
Why it worked
Dispatchers kept final say on every plan. What changed was that the first draft arrived in seconds instead of three hours.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.