Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
A resort with 40% international guests and English-speaking staff saw international guests struggle with booking details, dietary requirements and local information. Translation apps were used ad hoc, and dietary miscommunications had caused two serious incidents.
What Omnifys deployed
- Guest conversations handled in 14 languages across channels
- Dietary and accessibility requirements captured and routed to operations
- Staff briefing notes translated into English before arrival
- Escalation preserves language on handoff to a human
Agents used: Self-Service Chat Agent, Translation & Localization Agent, Service Request Creation Agent.
Results
- 14 — languages supported without new hires
- 0 — dietary miscommunication incidents since deployment
- 4.8/5 — international guest satisfaction
- 37% — increase in pre-arrival requests captured
Why it worked
Capturing dietary needs accurately before arrival was the safety-critical outcome. The convenience gains were secondary.
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