Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
A 220-room hotel group across four properties had front desk staff answering the phone while guests waited to check in. Enquiries about parking, breakfast times, late checkout and local recommendations dominated, and out-of-hours calls went unanswered.
What Omnifys deployed
- 24/7 answers across phone, WhatsApp, web chat and email
- Property-specific knowledge covering amenities, policies and local area
- Booking modifications and late checkout handled directly
- Escalation to duty manager for anything requiring discretion
Agents used: Self-Service Chat Agent, 24/7 Customer Support Agent, Appointment Scheduling Agent.
Results
- 83% — of enquiries resolved without staff
- 4.2 to 4.7 — guest satisfaction score
- 100% — of out-of-hours enquiries answered
- 11 minutes — average check-in time, down from 19
Why it worked
Guests did not want to talk to a person about parking. They wanted a fast answer — and staff wanted to greet arrivals properly.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.