Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
A 12-site primary care group seeing 900 patients a week was collecting intake on paper and rekeying it into the EHR. Front desk staff spent their mornings typing, insurance errors surfaced only at billing, and patients waited an average of 18 minutes past appointment time.
What Omnifys deployed
- Digital intake forms sent by SMS or email link before the visit
- Insurance card OCR with eligibility pre-check
- EHR record creation and patient matching
- Multilingual intake conversations for the group’s catchment
Agents used: Patient Intake Agent, Appointment Scheduling Agent, Insurance Claims Processing Agent.
Results
- 40 hours — of front-desk admin returned monthly
- 18 to 6 minutes — average patient wait time
- 64% — fewer insurance errors reaching billing
- 92% — of patients completed intake before arrival
Why it worked
Nothing clinical changed. The gain came entirely from moving data capture out of the waiting room and out of a human’s keyboard.
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