Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
A platform engineering team running 200+ microservices had on-call engineers spending the first 20 minutes of every incident gathering context — which service, what changed, who owns it, who to notify. MTTR averaged 94 minutes and on-call burnout was driving attrition.
What Omnifys deployed
- Automatic incident context assembly from logs, deploys and ownership data
- Probable cause ranking based on recent changes
- Stakeholder comms drafted and sent on a schedule
- Post-incident summary generated for review
Agents used: DevOps Incident Response Agent, Security Alert Triage Agent, Service Request Summary Agent.
Results
- 58% — reduction in mean time to resolution
- 94 to 39 minutes — average MTTR
- 20 minutes — of context gathering eliminated per incident
- 100% — of incidents with an automatic post-mortem draft
Why it worked
Engineers were not slow at fixing things — they were slow at finding out what broke. Automating context collection was the whole gain.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.