Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
A dealer group operating 14 service centres booked service appointments on fixed time slots regardless of job type. Complex jobs overran, simple jobs left bays idle, and utilisation sat at 64% while customers waited weeks for appointments.
What Omnifys deployed
- Job duration prediction from vehicle, symptom and history data
- Scheduling matched to technician skill and bay type
- Real-time rebooking as jobs run long or short
- Customer notification on any schedule change
Agents used: Predictive Scheduling & Routing Agent, Smart Assignment Assistant, Service Notification Agent.
Results
- 64% to 89% — service bay utilisation
- 11 days to 4 days — average appointment lead time
- 27% — increase in service throughput
- 0 — additional bays or technicians
Why it worked
Fixed slots ignored that a diagnostic and an oil change are not the same job. Predicting duration was the whole unlock.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.