Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
An MSP onboarding 25 new clients a year took four to six weeks to onboard a client environment. Engineers documented assets manually, runbooks were written from scratch, and service quality in the first month suffered from incomplete knowledge.
What Omnifys deployed
- Automated asset discovery and documentation
- Runbook drafts generated from discovered configuration
- Knowledge base populated before go-live
- Gap reporting on undocumented systems
Agents used: Documentation Bot, Knowledge Authoring Assistant, Data Entry & Cleanup Agent.
Results
- 9 days — average onboarding, down from 5 weeks
- 3x — more clients onboarded per quarter
- 52% — fewer first-month incidents
- 100% — of environments documented at go-live
Why it worked
First-month incidents were almost always knowledge gaps, not technical failures. Closing them before go-live changed the client relationship from the start.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.