Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
An energy maintenance contractor covering 60 remote sites dispatched from a whiteboard. Crews drove past sites needing work to reach scheduled jobs, certification mismatches caused wasted trips, and the dispatcher was a single point of failure.
What Omnifys deployed
- Best-fit crew recommendation by skills, certification and travel time
- Nearby work suggestions that fit existing schedules
- Real-time reassignment when jobs overrun
- SLA protection built into the scheduling logic
Agents used: Smart Assignment Assistant, Nearby Work Recommendation Agent, Predictive Scheduling & Routing Agent.
Results
- 29% — more jobs completed per crew per week
- 3,100 km — monthly travel reduction
- 0 — wasted trips from certification mismatch
- 94% — SLA attainment, up from 78%
Why it worked
The dispatcher kept authority over every assignment. The agent simply proposed better options than a whiteboard could hold in view.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.