Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
A B2B services firm carrying $4.2M in receivables had two people chasing invoices by email. Follow-up was inconsistent, large accounts got attention while small ones aged quietly, and by 90 days recovery odds fell sharply. Nobody tracked promises to pay.
What Omnifys deployed
- Segmented dunning sequences with tone matched to account value and history
- Promise-to-pay tracking with automatic follow-up on broken promises
- Payment links embedded in every reminder
- Escalation to a human at the point where a relationship risk appears
Agents used: Collections Follow-up Agent, Financial Reporting Agent, Customer Lifetime Value Agent.
Results
- 22% — increase in recovered receivables
- 19 days — reduction in average DSO
- 100% — of accounts contacted on schedule, regardless of size
- 0 — customer complaints about collection tone
Why it worked
The agent was deliberately not aggressive. It simply never forgot, never skipped a small account, and always followed up on a promise — which is most of what collections actually requires.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.