Writes a concise summary of any live chat — ready at transfer or when the session closes. Built and managed end to end by Omnifys — strategy, deployment, monitoring and ongoing optimization included.
What it does
- Automatic summaries at handoff and wrap-up
- Key issue, action and outcome capture
- Consistent formatting across the team
- Summary written back to the ticket
How it works
We start with a discovery session to map your current workflow, then configure the agent on our platform — routing each task across 15+ leading LLMs for the best accuracy, speed and cost. After a supervised pilot with your team, the agent goes live with monitoring, guardrails and human-handoff rules you control.
Why Omnifys
A joint product of Omni Academy & Consulting (MHSG Consulting Group), serving businesses since 2010 across the USA, Canada and the Middle East. Every agent ships with SLA-backed support, model monitoring and post-deployment optimization.