CX Service Agents
A complete AI layer for customer service — agent assistance, knowledge management, service request handling and field service optimization.
Conversation Sentiment Agent
Scores every support conversation as positive, neutral or negative so team leads can spot friction early.
Real-time sentiment scoring per interaction · Trend tracking by agent, queue and product View agent →Live Chat Assist Agent
Sits beside your chat agents and suggests the next best reply as the conversation unfolds.
Real-time response suggestions · Relevant knowledge articles surfaced inline View agent →Chat Summarization Agent
Writes a concise summary of any live chat — ready at transfer or when the session closes.
Automatic summaries at handoff and wrap-up · Key issue, action and outcome capture View agent →Guided Interview Builder Agent
Turns your policies into branching question flows that lead customers and agents to the right answer.
Automated branching question generation · Deployment without manual rule building View agent →Support Call Summary Agent
Drafts a structured call summary the moment a support call ends.
Key details captured from the conversation · Draft summary ready in the agent workspace View agent →Nearby Work Recommendation Agent
Spots jobs close to a technician that fit into the gaps in their day.
Workload, location and availability analysis · Nearby job suggestions in real time View agent →Predictive Scheduling & Routing Agent
Continuously optimizes field schedules and routes as conditions change on the ground.
Predictive scheduling with machine learning · Real-time job reassignment View agent →Field Knowledge Answer Agent
Answers technician questions in the field with a direct answer, not a list of documents.
Natural-language question handling · Concise answers drawn from your knowledge base View agent →Smart Assignment Assistant
Recommends the right technician whenever a job is being assigned by hand.
Best-fit resource prediction · Travel time and availability weighting View agent →Work Order Agent
Drafts work orders with the details already filled in, based on the request and similar past jobs.
Prefilled title, notes and contact details · Drafts built from comparable service requests View agent →Knowledge Answer Generation Agent
Answers customer and agent questions from your knowledge repository — and falls back to the model when your library has a gap.
Answers grounded in your own content · Model fallback when coverage is missing View agent →Service Response Drafting Agent
Drafts a complete, tailored reply to a service request in seconds.
Full response drafts from request context · Content pulled from existing articles View agent →Knowledge Authoring Assistant
Turns resolved tickets and internal documents into publish-ready knowledge articles.
Drafts generated from resolved requests · External documents converted to articles View agent →Instant Search Answers Agent
Puts a direct answer at the top of search instead of a page of blue links.
Query intent analysis · Concise generated answer View agent →Knowledge Insights Agent
Builds a unified index across service records and knowledge content to show what your library is really doing.
Hybrid index spanning tickets and articles · Emerging topic and trend detection View agent →Knowledge Search Assistant
Adds short, direct answers inside knowledge search results so nobody has to read three articles.
Answer snippets in the result list · Question-specific responses View agent →Service Request Summary Agent
Summarizes a request and its whole message thread so anyone picking it up is instantly caught up.
Thread-aware summaries · Standardized format across teams View agent →Self-Service Chat Agent
Handles customer conversations end to end — verifying identity, pulling records and completing transactions.
Identity verification before sensitive actions · Data retrieval across connected systems View agent →Service Notification Agent
Makes sure a request never sits unnoticed by nudging the owner when it needs attention.
Email and in-app notifications · Owner-aware routing rules View agent →Self-Service Q&A Agent
Answers customer questions directly on your portal, with sources they can check.
Question analysis and intent matching · Concise answers from the knowledge base View agent →Service Request Creation Agent
Turns chats, call transcripts and emails into properly structured service requests.
Key detail extraction from any channel · Attached document analysis in real time View agent →Service Request Resolution Agent
Reads an incoming request and proposes a step-by-step resolution plan.
Suggested solutions from your resolution assets · Structured, ordered resolution steps View agent →Service Request Triage Agent
Categorizes and quality-checks every incoming request before it reaches a queue.
Product and taxonomy classification · Content completeness scoring View agent →Smart Request Matching Agent
Finds similar past requests and lets agents reuse what already worked.
Similar request detection and linking · Proven solutions surfaced instantly View agent →