Scores every support conversation as positive, neutral or negative so team leads can spot friction early. Built and managed end to end by Omnifys — strategy, deployment, monitoring and ongoing optimization included.
What it does
- Real-time sentiment scoring per interaction
- Trend tracking by agent, queue and product
- Escalation triggers on negative turns
- Coaching insights for team leads
How it works
We start with a discovery session to map your current workflow, then configure the agent on our platform — routing each task across 15+ leading LLMs for the best accuracy, speed and cost. After a supervised pilot with your team, the agent goes live with monitoring, guardrails and human-handoff rules you control.
Why Omnifys
A joint product of Omni Academy & Consulting (MHSG Consulting Group), serving businesses since 2010 across the USA, Canada and the Middle East. Every agent ships with SLA-backed support, model monitoring and post-deployment optimization.