Illustrative scenario. Figures are modelled on typical Omnifys deployments and are not drawn from a named client engagement.
The challenge
A telecoms operator with a complex plan portfolio saw customers on plans that did not match their usage — overpaying and resenting it, or overrunning and complaining about bills. Recommendations were made only at contract renewal.
What Omnifys deployed
- Continuous usage analysis against the plan portfolio
- Proactive recommendations when a better-fit plan exists
- Bill shock warnings before the invoice arrives
- Upgrade offers timed to genuine usage growth
Agents used: Next Best Offer Agent, Product Propensity Agent, Repurchase Propensity Agent.
Results
- 52% — reduction in bill shock complaints
- 16% — increase in voluntary plan upgrades
- 9.3 — NPS improvement over two quarters
- Continuous — plan-fit monitoring rather than annual
Why it worked
Recommending customers move to a cheaper plan lost short-term revenue and won long-term retention. The upgrade volume more than covered it.
Explore this for your business
Every Omnifys agent routes tasks across 15+ leading LLMs, integrates through n8n, Zapier and 300+ connectors, and ships with monitoring, audit trails and human-approval steps you control. Typical deployment runs two to six weeks from discovery to production. Book a free 30-minute consultation to map the highest-impact automation for your team.