Support knowledge base that maintains itself
Documentation gaps were identified from real ticket patterns and drafted for review continuously.
From the blog
Ideas & playbooks for AI-first teams
Guides, case studies and automation playbooks to help your business get more from AI.
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Warehouse Management
Resolving 68% of support tickets without a human agent
Tier-1 support was automated end to end, with clear escalation boundaries.
Predicting attrition 4 months ahead across 3,200 employees
Attrition risk modelling let managers intervene while retention was still possible.
Onboarding completion rate lifted to 97%
Onboarding task coordination across systems and stakeholders removed the gaps new starters fell through.
Employee query resolution across 6,000 staff
HR policy questions were answered instantly, cutting HR service desk volume dramatically.
Interview scheduling reduced from 4 days to 20 minutes
Coordination across candidate and panel availability was automated end to end.
Screening 8,000 applications a month without adding recruiters
Structured application screening against role criteria freed recruiters for candidate conversations.
Newsroom research support that cut fact-checking time 61%
Source retrieval and verification support accelerated editorial fact-checking without replacing editorial judgement.
Rights and royalty reconciliation across 14,000 contracts
Contract terms were extracted and matched against usage data, ending manual royalty reconciliation.
Audience churn prediction that retained 12,000 subscribers
Early churn signals triggered targeted retention before subscribers cancelled.