Automating tier-1 telecom support across voice and chat
Routine billing, plan and connectivity queries were resolved without agents, cutting queue times at peak.
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Reducing churn by 23% with early-warning propensity scoring
Behavioural signals identified at-risk subscribers weeks before cancellation, enabling targeted retention offers.
Onboarding new client environments in days, not weeks
Documentation, asset discovery and runbook creation were automated, shortening the path from contract to full service.
Cutting security alert triage volume by 78%
Automated alert enrichment and correlation let a small security team focus on genuine threats rather than noise.
Proactive client reporting that replaced manual monthly packs
Monthly service reports were generated from live data, improving client transparency and freeing account managers.
Building a knowledge base from resolved tickets automatically
Resolved tickets were converted into publishable knowledge articles, ending the perpetual documentation backlog.
Service desk ticket triage that routes right first time, 94% of the time
Automated classification and routing cut misrouted tickets and shortened resolution times across a managed services desk.
Preventing stockouts on bestsellers during promotions
Promo-aware demand forecasting kept top SKUs in stock through campaign peaks, protecting campaign ROI.
Personalised merchandising that lifted AOV by 19%
Session-based recommendations across site, email and chat increased basket size without heavier discounting.
Automating returns end to end and cutting processing cost 44%
Policy-aware returns handling generated labels, tracked status and offered exchanges without agent involvement.