Pharmacovigilance case processing at 3x throughput
Adverse event intake and coding were automated, letting safety teams handle rising case volumes within regulatory timelines.
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Compiling regulatory submission documents in days, not months
Document assembly and consistency checking across study data accelerated regulatory filings for a biotech firm.
Reducing renewal lapse rates with predictive outreach
At-risk renewals were identified early and matched with the right retention approach, lifting retention meaningfully.
Automating policy servicing across 120,000 policyholders
Routine policy changes and questions were handled without agents, cutting service costs and wait times.
Underwriting support that halved quote turnaround
Risk data gathering and document analysis were automated, letting underwriters price more submissions per day.
Detecting claims fraud patterns worth $1.8M annually
Anomaly detection across claim histories surfaced organised fraud patterns invisible in individual claim review.
Cutting claims intake time from 40 minutes to 6
First-notice-of-loss was captured from calls, emails and web forms into structured claims automatically.
Personalising plan recommendations at 400,000 subscriber scale
Usage-based plan recommendations reduced bill shock complaints and increased voluntary upgrades.
Cutting field engineer wasted visits by 44%
Better diagnosis before dispatch and smarter scheduling reduced no-fault-found visits across a field engineering team.
Predicting network faults before customers report them
Telemetry analysis identified degrading network segments early, allowing proactive maintenance and customer notification.